UNITED DISPOSAL SOLUTIONS — MASTER SERVICE AGREEMENT (MSA)
United Disposal Solutions, LLC (“UDS”) provides waste, recycling, and site services directly with UDS‑owned equipment and personnel and through a vetted national network of independent service providers.
This Master Service Agreement (“MSA”) is published at: www.uds.com/msa (“MSA URL”) and governs all UDS services unless a separate written master agreement is signed by both Parties.
By requesting, accepting, or using UDS services, signing a Service Order or Site Service Agreement referencing this MSA, issuing a purchase order, or allowing delivery or servicing of equipment, the customer (“Customer”) agrees to this MSA. UDS and Customer are each a “Party” and together the “Parties.”
1. SERVICES & SERVICE ORDERS
UDS provides waste, recycling, and site services (“Services”) using UDS assets and/or independent providers (“Service Providers”). Specific scope, locations, and pricing are set in Service Orders, quotes, or schedules (“Service Orders”).
Order precedence: (1) Service Order, (2) this MSA, (3) Customer terms (rejected unless accepted in writing by UDS).
2. TERM
This MSA applies to all Services until terminated. Individual Service Orders may specify service terms.
Recurring services continue until canceled per this MSA or the applicable Service Order.
3. BILLING & PRICE ADJUSTMENTS
Recurring Services are billed on a 28‑day cycle (13 periods/year) unless stated otherwise. Invoices are Net 30. Customer pays all applicable taxes, disposal, fuel, contamination, overweight, regulatory, and access charges.
UDS may adjust pricing on notice for documented increases in disposal, fuel, regulatory, or provider costs, including market‑specific changes.
4. SERVICE OPERATIONS & CUSTOMER RESPONSIBILITIES
Waste Materials. Non-hazardous solid waste and recyclables generated by Customer at the service location and approved for collection.
Generator & Compliance. Customer is the generator and remains responsible for Waste Materials until accepted at an authorized facility. Hazardous or prohibited materials remain Customer’s responsibility at all times.
Loading & Transport Safety. Customer controls waste contents and loading. Loads must remain within the container, below the rim or fill line, tarpable, and legally transportable. UDS may refuse unsafe or overloaded containers.
Service Access. Customer must provide safe, unobstructed access for delivery and service. Blocked or unsafe conditions may result in additional service or trip fees.
5. SITE SERVICE RENTAL TERMS
Rental Period & Continuation. Site service equipment (including dumpsters, containers, portable restrooms, fencing, offices, and related rentals) is provided on a rental basis and remains on rent until Customer requests removal and UDS confirms pickup scheduling. Minimum rental periods may apply per Service Order.
Relocation & Movement. Equipment may not be moved, relocated, or altered by Customer or third parties without UDS approval. Unauthorized relocation may result in additional service fees.
Ground & Surface Conditions. Customer must provide stable, level, and suitable ground conditions for placement and servicing.
Public Safety. Customer is responsible for maintaining safe conditions around equipment, including barricades, lighting, or markings where required.
Portable Restroom Use. Portable restrooms must remain upright, accessible, and used for intended sanitary purposes only. Service requires unobstructed access.
Weather & Force Majeure. UDS is not liable for delays or inability to deliver, service, or remove equipment due to weather, ground conditions, road restrictions, disposal facility conditions, labor disruptions, or other events beyond reasonable control.
6. EQUIPMENT, DELIVERY, ACCEPTANCE & RESPONSIBILITY
All equipment remains property of UDS or its Service Providers.
Delivery & Acceptance. Customer shall inspect equipment upon delivery and notify UDS of any nonconformity prior to use. Customer’s acceptance or use of equipment constitutes acknowledgment that the equipment is suitable for its intended use, in good working order, and accepted as-is except for latent defects.
Responsibility During Rental. Customer assumes full responsibility for equipment from delivery until removal by UDS, including loss, theft, damage, misuse, vandalism, tipping, fire, contamination, or third-party interference, except for normal wear from proper use.
Site Conditions. Customer warrants sites are suitable for heavy vehicles and releases UDS from damage to pavements, curbs, and subsurface structures where reasonable care is used.
7. PROHIBITED & SPECIAL WASTE
Without written approval: hazardous waste, liquids, chemicals, asbestos, medical/biohazard, batteries, regulated waste, tires, refrigerants, or other restricted materials. If discovered, UDS may remove, return, or dispose at Customer’s cost plus fees. Customer retains generator liability and environmental responsibility.
8. MATERIALS, FACILITIES & SERVICE CONTROLS
Disposal & Recycling Facilities. UDS may select disposal, recycling, or processing facilities and downstream vendors at its discretion unless a specific facility is expressly agreed in a Service Order.
Recyclable Commodities. Title to recyclable or recoverable materials transfers to UDS or its Service Providers upon collection unless otherwise stated in a Service Order.
Unsafe or Nonconforming Waste. UDS may refuse, suspend, or discontinue Services if Waste Materials present safety, contamination, regulatory, or operational risks until conditions are corrected.
Operational Documentation. UDS and its Service Providers may document site conditions, equipment placement, loads, contamination, or service events via photographs or records for operational, billing, compliance, or dispute purposes.
Electronic Records & Signatures. Electronic communications, records, consents, and signatures (including emails, portals, or SMS confirmations) are valid, binding, and enforceable to the fullest extent permitted by law.
9. SERVICE DELIVERY MODEL
UDS provides Services through a combination of:
- UDS-owned equipment and personnel;
- affiliated companies under common ownership or control with UDS; and/or
- independent third-party service providers.
Depending on location and service type, Services may be performed directly by UDS or by other approved providers. UDS remains the contracting party, service coordinator, and billing entity unless a Service Order expressly states otherwise.
10. LIABILITY & INDEMNITY
Each Party indemnifies the other for its negligence or misconduct. Customer indemnifies UDS and providers for claims related to waste contents, loading, site conditions, regulatory violations, or hazardous materials (including remediation, fines, and third‑party claims).
Limitation. UDS liability is capped at fees paid for the affected Services in the prior 1 month. No indirect or consequential damages (including delay or lost profits).
11. SUSPENSION, TERMINATION & COLLECTION
UDS may suspend or remove equipment for nonpayment, unsafe conditions, or regulatory issues. Either Party may terminate for material breach (30‑day cure). Customer cancellation may incur removal or provider fees.
UDS may require credit approval, deposits, or guarantees and may exercise lawful lien and collection rights. Customer pays reasonable collection costs.
12. CONSTRUCTION SERVICES ADDENDUM
For construction/demolition projects: Customer controls loading and segregation of heavy materials (e.g., concrete/soil). If a dumpster is too full or overweight and cannot be safely picked up at the scheduled service, trip fees may apply and Customer is responsible for correcting the condition prior to removal. Overweight or commingled loads may be surcharged or rejected. Trip/wait charges apply for blocked or unsafe access. Customer is liable for container fires or hot loads and for regulated materials (e.g., asbestos, lead, contaminated soils) unless pre-approved.
13. NATIONAL ACCOUNT ADDENDUM
For multi‑location Customers: UDS coordinates Services across locations via its network. Pricing, service levels, and recycling programs may vary by market and provider capability. Consolidated or location billing may be provided on the 28‑day cycle. Customer will not contract directly with UDS‑introduced providers for covered locations during the term and 12 months after.
14. GENERAL LEGAL TERMS
Authority. The person accepting Services has authority to bind Customer.
Amendments. UDS may update this MSA by posting/email notice; changes are not retroactive to prior disputes.Continued use after the effective date constitutes acceptance; sole remedy is to discontinue Services.
Assignment. UDS may assign without consent; Customer may not without UDS consent.
Severability. Invalid terms do not affect the remainder.
Pricing Errors. UDS may correct errors and revise/cancel affected Orders.
Survival. Payment, indemnity, liability limits, environmental responsibility, non‑circumvention, and disputes survive termination.
Governing Law. State of UDS principal place of business unless stated otherwise in a Service Order.
15. MOBILE ACCESS & TEXT MESSAGING TERMS
Mobile Access. If Customer or its personnel access UDS services, platforms, or communications via a mobile device, they are solely responsible for all message and data charges imposed by their wireless provider. Mobile service availability may vary by device, carrier, and location, and may be affected by carrier or software changes. Use of UDS services via mobile device constitutes acceptance of this MSA and any applicable mobile application terms.
Text Messaging Program. UDS may send operational, service, or account-related SMS/MMS messages (e.g., scheduling, delivery, service status, billing, or support). Participation is voluntary and subject to this MSA’s dispute and liability provisions.
Opt-Out. Customer may opt out of text messages at any time by replying STOP to any message or to the sending number. One confirmation message may be sent. For assistance, reply HELP or contact UDS.
Message & Data Rates. Standard message and data rates may apply according to Customer’s wireless plan. Customer is responsible for all such charges.
Number Ownership & Updates. Customer represents it is authorized to provide and use any mobile number supplied to UDS. Customer must promptly notify UDS if a number is changed, reassigned, or deactivated. UDS, its vendors, and carriers are not liable for delayed or undelivered messages. Customer indemnifies UDS from claims arising from failure to update contact numbers, including claims under applicable telecommunications or privacy laws.
Program Changes or Termination. UDS may modify, suspend, or terminate text messaging communications at any time, including if Customer breaches this MSA or if mobile service terminates or lapses.
16. PLATFORM ACCESS, TERMINATION & DISCLAIMERS
Platform Access & Termination. If Customer or its personnel access any UDS website, portal, or software platform (“Platforms”), UDS may suspend or terminate access, accounts, credentials, or submitted content at any time for security, misuse, nonpayment, inactivity, or breach of this MSA. Termination of platform access does not affect UDS rights or remedies under this MSA. Upon termination, all access rights immediately cease and revert to UDS.
Platform Disclaimer. UDS attempts to provide accurate service descriptions and platform content but does not warrant that any Platforms or content are accurate, complete, current, uninterrupted, secure, or error‑free. Platforms and content are provided “as is” and “as available.” UDS may correct errors or modify or discontinue any platform feature or content at any time without notice.
No Platform Warranties. To the fullest extent permitted by law, UDS disclaims all express or implied warranties regarding Platforms, including merchantability, fitness for a particular purpose, non‑infringement, accuracy, availability, and freedom from viruses or harmful components.
Platform Liability. Customer assumes all risk for use of Platforms and any information transmitted or stored through them. UDS is not liable for system outages, delays, interception, unauthorized access, data loss, or third‑party conduct. Platform use does not alter the service liability limits in this MSA.
17. CONTACT UDS
If you have any questions regarding this Master Service Agreement, you can contact us by email at cs@uds.com.
This Privacy Notice for residents of Colorado, Connecticut, Oregon, Texas, Utah, and Virginia (“State-Specific Privacy Notice”) pertains to information that can be linked or reasonably connected to an identified or identifiable individual (“Personal Data”) who resides in these states and is governed by applicable state privacy laws (referred to collectively as “Covered Resident”). If you are a Covered Resident, please read the following for details on how and why we collect, use, and share your Personal Data, as well as your potential rights regarding your personal information under relevant state laws. The terms used in this notice have the meanings assigned to them under the applicable state privacy legislation. The rights outlined are subject to exceptions and limitations under the law.
How We Handle Personal Data
Categories of Personal Data We Process, Our Purposes for Processing, and Third Parties We Share It With
Please refer to the following chart for details on the types of Personal Data we handle, the reasons for processing it, the types of Personal Data we may share with third parties (if applicable), and the categories of third parties with whom we may share this data (if applicable).
| Category of Personal Data | Examples of Data Processed | Purpose(s) for Data is Processed | Third Parties Data is Disclosed |
| Identifiers | Name, alias, address, unique identifier, social security number, IP address, email, account name, driver’s license number, or similar identifiers. | To provide services, enable access to websites, apps, and communication systems, and to communicate about products or services. | Government agencies, affiliates, franchise partners, and service providers supporting our business. |
| Characteristics of protected classifications | Race, color, age, ethnicity, citizenship, religion, marital status, medical condition, gender, military/veteran status, or similar information. | To improve services and provide personalized customer experiences. | Affiliates, service providers, franchise partners, and government agencies. |
| Commercial Information | Records of purchased, obtained, or considered products or services, or other purchasing histories. | To improve services and provide personalized customer experiences. | Affiliates, service providers, franchise partners, and government agencies. |
| Biometric Information | Not Applicable. | ||
| Internet or other electronic network activity information | Browsing history, search history, interactions with websites, apps, ads, and similar activity. | To personalize customer experience, ensure system security, and maintain functionality. | Affiliates, service providers, franchise partners, and government agencies. |
| Geolocation data | Physical location and/or movement data. | To verify services provided. | Affiliates, service providers, franchise partners, and government agencies. |
| Sensory Data | Audio, visual, electronic, or similar data like photos, videos, call recordings, and images captured for safety or quality control. | For quality control, compliance, service verification, safety, and security purposes. | Affiliates, service providers, franchise partners, and government agencies. |
| Sensitive Data | Government-issued identifiers. | For payment and other authentication purposes. | Affiliates, service providers, franchise partners, and government agencies. |
Personal Data Usage and Advertising
We do not sell your Personal Data for financial compensation in the traditional sense. However, we may engage in activities related to marketing, advertising, and data analysis that could be considered a “sale” or involve “targeted advertising” under certain state privacy laws. These activities help us provide you with information about our products and services and analyze your interactions with our website and other services.
For details on how we collect information online and to adjust your cookie settings, please review our online privacy policy at www.UDS.com/privacy. If you wish to opt out of having your Personal Data used for targeted advertising or other purposes, please use the “Your Privacy Choices” link in the footer of our website.
In the past 12 months, we have shared or processed the following types of personal information for targeted advertising with the following categories of third parties (detailed above):
| Category of Personal Information Sold or Shared | Third Parties to Which Personal Information is Sold or Shared |
| Identifiers |
|
| Personal Information Categories Listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) | |
| Commercial Information | |
| Internet or other electronic network activity information |
Your Privacy Rights
Depending on your state of residence, you may have specific rights regarding your personal information under state privacy laws. It’s important to note that the CPA, CTDPA, OCDPA, TDPA, UTCPA, and VCDPA do not limit our ability to comply with other laws or regulatory investigations. We also reserve the right to retain certain personal information, even after a deletion request, where these laws or other regulations allow.
Right to Access Personal Data
You have the right to request confirmation of whether we are processing and accessing your personal data. Refer to the “Consumer Rights Request” section below for instructions on submitting a request.
Right to Obtain a Copy of Your Data
Where technically feasible, you can request a copy of the Personal Data you have provided to us in a portable and usable format. This allows you to transfer the data to another service provider if the processing is automated. Please review the “Consumer Rights Request” section below to make such a request.
Right to Request Deletion
You have the right to ask us to delete your Personal Data. However, there are cases where we may retain your data, such as when completing a transaction or providing a service you requested. We will inform you if your deletion request is denied and the reasons for the denial. Instructions on how to submit a request are in the “Consumer Rights Request” section below.
Right to Request Correction
If you believe there are inaccuracies in your Personal Data, you may request corrections, considering the nature and purpose of the data. To submit this request, refer to the “Consumer Rights Request” section below.
Right to Opt-Out of Certain Data Processing
You have the right to opt out of certain types of data processing, including:
- Targeted advertising
- The sale of Personal Data
- Profiling that leads to decisions with legal or significant effects
We do not process Personal Data for profiling that results in legal or significant outcomes, so this opt-out does not apply in such cases.
Right to Appeal
If you disagree with our response to your privacy rights request, you may have the right to appeal. To initiate an appeal, call 1-800-586-5786 and provide the necessary details to process your appeal.
Consumer Rights Requests
You may call 1-800-586-5786 to submit a request for access, deletion, or correction of your Personal Data (“Consumer Rights Request”).
We will only respond to verifiable Consumer Rights Requests, meaning requests made by you or someone legally authorized to act on your behalf. You may also submit a request on behalf of your minor child. There is no requirement to create an account in order to make a Consumer Rights Request. Upon receiving your request, we will verify your identity through email or phone. Sometimes, we may ask for additional information to process or verify the request. If we are unable to verify your identity or authority, we will inform you. If you use an authorized agent to submit the request, the agent must provide proof of authorization, and we may require you to verify your identity and their authority directly. Any Personal Data collected during the verification process will only be used to confirm your identity or authority to make the request. We cannot fulfill requests without verifying your identity or confirming that the Personal Data relates to you.
Opt-Out of Sale and Targeted Advertising
To opt out of the sale of Personal Data or its processing for targeted advertising, click the “Your Privacy Choices” link in the footer of our website or call 1-800-586-5786. If we detect an opt-out preference signal, we will honor it in accordance with applicable laws.
Updates to this Privacy Policy
We may occasionally revise this State-Specific Privacy Notice. The “Last Updated” date will reflect the most recent changes. Any documents or web pages referencing this Privacy Notice will link to the updated version.
Contact Information
If you have any questions regarding this policy, please contact us by email at legal@UDS.com or by or U.S. mail:
UDS
Attn: Legal
604 S. Ramsey Drive
Valley Center, KS 67147.
This Privacy Policy for California residents is in addition to our main Policy and pertains to the personal information of California residents as governed by the California Consumer Privacy Act. If you are a California resident, review the information below for details on how we collect, use, disclose, share, and sell your personal information and your rights under the California Consumer Privacy Act. If you are not a California resident, see our Privacy Policy.
Personal Information We Collect, Use, Disclose, Share, or Sell
We gather information that identifies, pertains to, describes, or can reasonably be associated with, either directly or indirectly, a specific individual or household (“personal information”).
The chart below details the information collected from various individuals, such as customers and employees. As a result, not all categories of personal information listed may apply to you. Based on your interactions with us over the past twelve (12) months, we may have collected the following categories of personal information from the sources identified below for the specified business and commercial purposes, and disclosed these categories of personal information to the designated third parties:
Personal Information | Examples of Collected Personal Information | Sources of Collected Personal Information | Reasons for Collection and Disclosure | Third Parties Receiving |
Identifiers | Name, alias, address, unique identifier, social security number, IP address, email, account name, driver’s license number, or similar identifiers. | Personal information is collected directly from you, sourced from various government entities, obtained from our franchise partners, affiliates and subsidiaries, and gathered from supportive companies and service providers. | We collect personal information for HR and hiring purposes, to evaluate employment status and communicate with you, to provide products and services through our digital platforms, for payment processing and authentication, to deliver marketing services, for short-term advertising, to ensure security and prevent fraud, to maintain quality and safety, to debug errors, to conduct business analysis, to support research and development, and to fulfill legal obligations. | Government agencies, affiliates, franchise partners, and service providers supporting our business. |
Personal Information Categories Listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e) | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information to enhance services and customer experiences, support HR and hiring, provide products and services, process payments, deliver marketing, facilitate short-term advertising, ensure security and fraud prevention, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. | Government agencies, affiliates, franchise partners, and service providers supporting our business. |
Protected Classifications | Race, color, age, ethnicity, citizenship, religion, marital status, medical condition, gender, military/veteran status, or similar information. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR and hiring, compliance and auditing, enhancing services and customer experiences, and fulfilling legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Commercial Information | Products or services purchased, obtained, considered, or related purchasing histories and tendencies. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information to enhance services and customer experiences, facilitate short-term advertising, ensure security and fraud prevention, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Biometric Information | Not Applicable. | |||
Internet Activity | Browsing history, search history, interactions with websites, apps, and ads, device or vehicle telemetry data, and similar information. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information to enhance customer experience, support HR and hiring, ensure security and functionality of our systems, provide marketing services, facilitate short-term advertising, prevent fraud, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Geolocation Data | Physical location, movements, and related information | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR and hiring, service verification, expense reimbursement, short-term advertising, security and fraud prevention, quality maintenance, business analysis, research and development, and to fulfill legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Sensory Data | Includes audio, electronic, visual, and similar information such as photographs you provide, call and video recordings (e.g., customer support), recordings from company locations and devices related to safety, images of containers at customer sites, and photographic and video footage captured at both company and customer locations. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for quality control, compliance, HR and hiring, service improvement, security, fraud prevention, error debugging, and to fulfill legal obligations | Affiliates, service providers, franchise partners, and government agencies. |
Professional/Employment related Information | Employment history and related data | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR and hiring, expense reimbursement, security and fraud prevention, and to fulfill legal obligations | Affiliates, service providers, franchise partners, online hiring platforms, and government agencies. |
Non-public education information | Education and other similar information | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR and hiring, expense reimbursement, and to fulfill legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Inferences | Traits, behaviors, attitudes, abilities, and related characteristics | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR purposes, marketing services, short-term advertising, business analysis, research and development, and to fulfill legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Sensitive Personal Information | Information related to the employment of our employees and contractors includes health data, demographic details, citizenship or immigration status, precise geolocation, company communications, financial information, and government identifiers like social security numbers or driver’s license numbers for HR purposes. | Directly from you. From Government Entities to which we provide services. From Franchise Partners. From Affiliates. From Service Providers. | We use this information for HR and hiring, workplace safety, payment and authentication, security and fraud prevention, and to meet legal obligations. | Affiliates, service providers, franchise partners, and government agencies. |
Over the past 12 months, we may have disclosed the categories of personal information mentioned above to the following third parties:
- judicial courts, regulators, or other government entities claiming jurisdiction, as well as opposing counsel and parties in litigation;
- any relevant third-party acquirers in the event of a sale or transfer of all or part of our business or assets; and
- other third parties as permitted by law.
We disclose personal information to these parties to meet our legal obligations or for business purposes.
Sharing and Selling of Personal Information
We do not sell your personal information for monetary gain as traditionally defined. However, some of our marketing, advertising activities, or analytics tools may be considered a “sale” or “sharing” of personal information under the California Consumer Privacy Act. You have the right to opt out of these disclosures, and details on how to exercise this right can be found below in the “Your Privacy Choices” link in the footer of our website.
In the past 12 months, we have shared or processed the following types of personal information for targeted advertising with the following categories of third parties (detailed above).
Category of Personal Information Sold or Shared | Third Parties to Which Personal Information is Sold or Shared | Business or Commercial Purposes |
Identifiers |
|
|
Personal Information Categories Listed in the California Customer Records statute (Cal. Civ. Code 1798.80(e)) | ||
Commercial Information | ||
Internet or other electronic network activity information |
To learn more, review our privacy policy at: www.UDS.com/privacy.
Our Use and Disclosure of Sensitive Personal Information
In accordance with the California Consumer Privacy Act, some of the personal information we collect may be classified as “sensitive personal information.” The California Consumer Privacy Act grants you the right to limit our use or disclosure of this sensitive information in specific situations. At this time, we do not utilize your sensitive personal information in ways that would require us to grant such limitations. Our current uses and disclosures of sensitive personal information are limited to the following:
- Service Provision: To deliver services or goods that an average consumer reasonably expects when requesting such offerings.
- Security Measures: To prevent, detect, and investigate security incidents that could compromise the availability, authenticity, integrity, or confidentiality of personal information, provided that such use is necessary and proportionate.
- Fraud Prevention: To combat malicious, deceptive, fraudulent, or illegal activities aimed at our business and to pursue those responsible, ensuring that the use of personal information is necessary and proportionate for this purpose.
- Safety Assurance: To safeguard the physical safety of individuals as long as the use of personal information is reasonably necessary and proportionate.
- Transient Use: For short-term uses, including non-personalized advertising during a consumer’s current interaction with us, ensuring that this information is not shared with third parties and is not used to create a consumer profile or alter the experience outside of this interaction.
- Service Support: To perform functions on the business’s behalf, provided such use is necessary and proportionate. This may include maintaining accounts, providing customer service, processing orders and payments, and similar activities.
- Quality and Safety Verification: To verify or maintain the quality or safety of products or services we own or control, as well as to enhance them, ensuring that the use of personal information is necessary and proportionate.
- Non-Inferential Purposes: For purposes that do not infer characteristics about the consumer.
Your Privacy Rights
As a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act, outlined below. It’s important to note that the California Consumer Privacy Act does not limit our ability to comply with other laws or regulatory inquiries. Additionally, we reserve the right to retain certain personal information and may not delete it after receiving a deletion request from a California resident when permitted by the California Consumer Privacy Act or other applicable laws or regulations.
Right to Notice
You have the right to receive notice at or before the time we collect your personal information regarding our collection and retention practices. Review our Privacy Notice at Collection of California Residents for more details.
Right to Know and Access Your Information
You can request disclosure of specific descriptions and categories of personal information we collect, use, disclose, share, or sell about you. This includes:
- The categories of personal information we have collected about you.
- The sources from which this personal information was obtained.
- The business or commercial purposes for collecting, selling, or sharing your information.
- The categories of third parties with whom we share your personal information.
- The specific pieces of personal information we have collected about you.
You may submit up to two requests for disclosure within a 12-month period. For further details, please see “Submitting Consumer Requests” below.
Right to Request Deletion
You have the right to ask us to delete your Personal Data. Instructions on how to submit a request are in the “Consumer Rights Request” section below.
Be aware that California law allows us to retain your personal information in certain situations, even if you request deletion, such as when it’s necessary to complete a transaction or provide a service you requested. If we deny your deletion request, we will inform you of the reason.
Right to Request Correction
If you believe there are inaccuracies in your Personal Data, you may request corrections, considering the nature and purpose of the data. To submit this request, refer to the “Consumer Rights Request” section below.
Right to Non-Discrimination for Exercising Consumer Privacy Rights
We will not discriminate against you for exercising any of your rights under the California Consumer Privacy Act.
Right to Opt-Out of the Sale or Sharing of Personal Information
You have the right to opt out of selling or sharing your personal information. To submit this request, refer to the “Consumer Rights Request” section below.
Right to Limit the Use and Disclosure of Sensitive Personal Information
You have the right to request limits on the use and disclosure of sensitive personal information as required by the California Consumer Privacy Act. However, please note that we are currently not using your sensitive personal information in ways that would necessitate providing you with this right.
Consumer Rights Requests
You may call 1-800-586-5786 to submit a request for access, deletion, or correction of your Personal Data (“Consumer Rights Request”). You may make up to two requests for disclosure within a 12-month period. We will only respond to verifiable Consumer Rights Requests, meaning requests made by you or someone legally authorized to act on your behalf. You may also submit a request on behalf of your minor child. There is no requirement to create an account in order to make a Consumer Rights Request. Upon receiving your request, we will verify your identity through email or phone. Sometimes, we may ask for additional information to process or verify the request. If we are unable to verify your identity or authority, we will inform you. If you use an authorized agent to submit the request, the agent must provide proof of authorization, and we may require you to verify your identity and their authority directly. Any Personal Data collected during the verification process will only be used to confirm your identity or authority to make the request. We cannot fulfill requests without verifying your identity or confirming that the Personal Data relates to you.
Opt-Out of Sale or Sharing
You have the right to opt-out of certain advertising and marketing practices, including online tracking and email marketing, that may be deemed a sale or sharing of your personal information. You can exercise your opt-out rights; see the following:
- Opt-Out of Online Tracking: You can opt out of specific online tracking activities that may be considered a sale or sharing of your personal information by clicking the “Your Privacy Choices” link located in the footer of our website. If we detect an opt-out preference signal, we will honor it in accordance with applicable laws. If you submit a request to opt-out, including through an opt-out preference signal, after you have consented to our sale or sharing of personal information, we will opt you out of any further selling or sharing of personal information.
Updates to this Privacy Policy
We may occasionally revise this Privacy Policy for California Residents. The “Last Updated” date will reflect the most recent changes. Any documents or web pages referencing this Privacy Notice will link to the updated version.
Contact Information
If you have any questions regarding this policy, please contact us by email at legal@UDS.com or by or U.S. mail:
UDS
Attn: Legal
604 S. Ramsey Drive
Valley Center, KS 67147
This California Privacy Notice at Collection is provided to California residents in accordance with the California Consumer Privacy Act (CCPA). If you are not a California resident, see our Privacy Policy.
Information We Collect
Depending on your interactions with us, we may collect or use information that identifies or is related to you or your household (“personal information”). The types of individuals from whom we collect information may include customers, employees, and others. Therefore, not all categories of personal information may apply to you.
The following outlines the personal information we collect, the purposes for which it is used, whether it is sold or shared, and our retention practices. Please note that we do not sell your personal information for monetary gain. However, some of our marketing and advertising practices may qualify as “sales” or “sharing” under the California Consumer Privacy Act (CCPA). You have the right to opt out of such sales or sharing. For more information, please refer to the section on “Opt-Out of Sharing and Selling.”
Category of Personal Data | Examples | Retention Period | Shared or Sold | Business Purpose |
Identifiers | Name, alias, address, unique identifier, social security number, IP address, email, account name, driver’s license number, or similar identifiers. | Retained for business purposes, for compliance, or as required by law. | Yes | We use this information for HR and hiring, evaluating employment status, providing products and services, processing payments, delivering marketing, facilitating short-term advertising, ensuring security and fraud prevention, maintaining service quality, debugging errors, conducting business analysis, engaging in research and development, and fulfilling legal obligations. |
Personal Information | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Retained for business purposes, for compliance, or as required by law. | Yes | We use this information to enhance services and customer experiences, support HR and hiring, provide products and services, process payments, deliver marketing, facilitate short-term advertising, ensure security and fraud prevention, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. |
Protected Classifications | Race, color, age, ethnicity, citizenship, religion, marital status, medical condition, gender, military/veteran status, or similar information. | Retained for business purposes, for compliance, or as required by law. | No | We use this information for HR and hiring, compliance and auditing, enhancing services and customer experiences, and fulfilling legal obligations. |
Commercial Information | Products or services purchased, obtained, considered, or related purchasing histories and tendencies. | Retained for business purposes, for compliance, or as required by law. | Yes | We use this information to enhance services and customer experiences, facilitate short-term advertising, ensure security and fraud prevention, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. |
Biometric Information | Not Applicable. | |||
Internet Activity | Browsing history, search history, interactions with websites, apps, and ads, device or vehicle telemetry data, and similar information. | Typically retained for seven years or as legally required | Yes | We use this information to enhance customer experience, support HR and hiring, ensure security and functionality of our systems, provide marketing services, facilitate short-term advertising, prevent fraud, maintain service quality, debug errors, conduct business analysis, engage in research and development, and fulfill legal obligations. |
Geolocation Data | Physical location, movements, and related information | Typically retained for seven years or as legally required | No | We use this information for HR and hiring, service verification, expense reimbursement, short-term advertising, security and fraud prevention, quality maintenance, business analysis, research and development, and to fulfill legal obligations. |
Sensory Data | Includes audio, electronic, visual, and similar information such as photographs you provide, call and video recordings (e.g., customer support), recordings from company locations and devices related to safety, images of containers at customer sites, and photographic and video footage captured at both company and customer locations. | Typically retained for seven years or as legally required | No | We use this information for quality control, compliance, HR and hiring, service improvement, security, fraud prevention, error debugging, and to fulfill legal obligations |
Professional/Employment-related Information | Employment history and related data | Typically retained for seven years or as legally required | No | We use this information for HR and hiring, expense reimbursement, security and fraud prevention, and to fulfill legal obligations |
Non-public education information | Education and other similar information | Typically retained for seven years or as legally required | No | We use this information for HR and hiring, expense reimbursement, and to fulfill legal obligations. |
Inferences | Traits, behaviors, attitudes, abilities, and related characteristics | Typically retained for seven years or as legally required | No | We use this information for HR purposes, marketing services, short-term advertising, business analysis, research and development, and to fulfill legal obligations. |
Sensitive Personal Information | Information related to the employment of our employees and contractors includes health data, demographic details, citizenship or immigration status, precise geolocation, company communications, financial information, and government identifiers like social security numbers or driver’s license numbers for HR purposes. | Typically retained for seven years or as legally required | No | We use this information for HR and hiring, workplace safety, payment and authentication, security and fraud prevention, and to meet legal obligations. |
Opt-Out of Sharing and Selling
You have the right to opt-out of certain advertising and marketing practices, including online tracking and email marketing, that may be deemed a sale or sharing of your personal information. You can exercise your opt-out rights; see the following.
- Opt-Out of Online Tracking: You can opt out of specific online tracking activities that may be considered a sale or sharing of your personal information by clicking the “Your Privacy Choices” link located in the footer of our website. If we detect an opt-out preference signal, we will honor it in accordance with applicable laws. If you submit a request to opt-out, including through an opt-out preference signal, after you have consented to our sale or sharing of personal information, we will opt you out of any further selling or sharing of personal information.
Further Information
For more details about the personal information we collect and your rights under the California Consumer Privacy Act, visit our website www.UDS.com.
Updates to this Privacy Notice
We may occasionally revise this Privacy Notice at Collection of California Residents. The “Last Updated” date will reflect the most recent changes. Any documents or web pages referencing this Privacy Notice will link to the updated version.
Contact Information
If you have any questions regarding this policy, please contact us by email at legal@UDS.com or by or U.S. mail:
UDS
Attn: Legal
604 S. Ramsey Drive
Valley Center, KS 67147
